What is Teladoc?
Founded in 2002, Teladoc is the first and largest provider of telehealth medical consultation in the United States, allowing over 15.4 million members 24/7/365 access to affordable medical care via phone and online video consultations.

Who are the Teladoc doctors?
Teladoc doctors are U.S. board certified in Internal Medicine, Family Practice, or Pediatrics. Our doctors average 20 years of practice experience and are licensed in your state. The doctors incorporate Teladoc into their day-to-day practice as a way to provide people with convenient, affordable access to quality medical care.

Does Teladoc replace employees’ primary care physician?
No. Teladoc doctors do not replace the primary care physician. Teladoc should be used when immediate care is needed for non-emergent medical issues. It is an affordable, more convenient alternative to urgent care and ER visits.

Do employees like using Teladoc?
Employees love using Teladoc because it saves them money and time otherwise spent on urgent care or ER visits; it also reduces your healthcare costs and increases productivity. But the numbers speak for themselves: 92% of patient issues are resolved; 95% of Teladoc members are satisfied at the end of the consultation and 96% of Teladoc members are satisfied with the physicians.

If an employee had not used Teladoc,where would they have gone?
Based on Teladoc reporting, 8% would have gone to the ER, 42% to urgent care, 38% to their primary care physician, 1% to a specialist and 11% would have done nothing.

Is the consultation fee the same price, regardless of the time of day or night?
Yes! Teladoc charges one flat rate per consultation.

Is there a fee for employees when they set up their account?
No, there is no fee for your employees to set up their account and complete their medical history.

How do employees request a consultation to talk to a doctor?
Employees can request a consult online (they log into their account online and click ‘Request a Consult’), by phone (they can call any time day or night), or within the Teladoc mobile app (they open the app and press ‘Request a Consult’).

How quickly is a doctor available?
A doctor will call back within one hour, guaranteed, for phone consultations. If the doctor’s call is missed (due to an unanswered call or an anonymous call blocker on), the request will be returned to the bottom of the waiting list. The consultation request is cancelled if three calls are missed.

What is the time limit when talking with a doctor?
With Teladoc, there is no time limit, so employees can take their time.

Can Teladoc doctors write a prescription?
Yes, Teladoc doctors can prescribe short-term medication for a wide range of conditions when medically appropriate. Teladoc doctors do not prescribe substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential abuse.

How are prescriptions called in by Teladoc paid?
When employees go to the pharmacy of choice to pick up the prescription, they simply use their health/prescription insurance card to help pay for the medication. They will be responsible for the co-pay based on the type of medication and your plan benefits.

Is consultation information provided to the primary care doctor?
Yes. Access to portable electronic medical record is available any time. Copies can be downloaded from the employees’ account or by calling to have the medical record mailed or faxed to the employee.

What consult methods are available?
Employees can talk with a Teladoc doctor via a phone consult, video consult within the secure member portal, or video consult within the Teladoc mobile app.

If the Teladoc doctor recommends that an employee sees their primary care physician or a specialist, are they still responsible for the Teladoc consultation fee?
Yes. Just like any doctor appointment, they must pay for the consulting doctor’s time.

How do employees pay for the consultation?
They can pay with their HSA (health savings account) card, credit card, or prepaid debit card.